MEMORIAL HOSPITAL 3Memorial Hospital Quality ImprovementHospitals across the country are seeking ways to improve quality care and promote improvement strategies (Meyer, 2016). Quality control is the degree to which a product conformsto its specification and measures the results (M. A. Vonderembse, & White, G.P., 2013). Measurement is central to the concept of hospital quality improvement and provides a means to what hospitals do and identify opportunities for improvement (Shaw, 2003). Quality is the capacity to satisfy customer’s needs. Hospital quality is multidimensional and hard to measure(Romley & Goldman, 2011). Measuring and reporting on health care gives consumers and employees the ability to make informed choices (NCQA.. 2016). Developing the right organizational culture and employee engagement is how top-performing hospitals distinguish themselves (Carroll, 2007). Culture is dependent on the relative size, influence, and history of the organization, all of which can be substantial factors and changethe direction into which employees are led (Huddleston, 2014). Strong organizational culture creates empowered personnel and in effect they make operative decisions and lead changed that benefits the professional growth of the company(Huddleston, 2014). When measuring the quality of any organization is important to capture the voice of the customer. They need to know the customers’ expectations and requirements. Once the VOC is obtained the information can then be analyzed on how to improve departmental issues. It is no surprise that the United States is the most expensive but ranks last on quality (Smith, 2011). One way to measure the VOC is by having patient portals. This speeds up processing times in the
Running Head: Alliance Supermarket Alliance Supermarket and Point-of-Sale (POS) Systems Introduction Alliance Supermarket is currently using a point-of-sale (POS) system to track its inventory. It is able to conduct this inventory through the use of universal product codes (UPC); which is scanned by a laser scanner each time a product is sold. This UPC is a uniquely coded number for each item that is able to be sold in the store. The system helps the company to update inventory for its customers in an expedited manner. The company uses last year’s sales information in order to determine the inventory levels. The company has trouble keeping up with sudden changes in demand because of this method. Another method of inventory that the supermarket uses is to average out all demand levels and group them to serve each location equally. Alliance’s manufacturers want Alliance to use marketing and research to target certain customers for sales and promotions. The CIO understands that the data collected could be used more from the POS system. This analysis will study the situation and suggest new approaches and uses from the information that is gathered by the POS system. Conducting this analysis will help Alliance to serve its customers better by making sure that inventory levels will meet the demand changes. Another goal is to insure costs are kept low and improve marketing based on the differences in customers per location. Lastly, ethical and privacy considerations of information gathered from customers.